Frequently Asked Questions
Everything you need to know about our handcrafted silver jewelry.
What materials are used in Silver Rain Silver jewelry?
We specialize in high-quality 925 Sterling Silver. All our pieces are hypoallergenic, nickel-free, and lead-free, making them safe for sensitive skin.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
How should I care for my silver jewelry?
To maintain its shine, we recommend storing your jewelry in a cool, dry place and avoiding contact with perfumes or chemicals. Clean gently with a soft microfiber cloth.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition. Please note that earrings are non-returnable due to hygiene reasons.
Do you offer gift wrapping?
Yes, all our items arrive in a signature Silver Rain Silver pouch or box. You can also add a personalized gift message at checkout.
Are your products ethically sourced?
Sustainability is core to our brand. we work closely with verified suppliers to ensure our silver is ethically sourced and our production processes minimize environmental impact.